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Resource Center

Technology Support

Today, technology plays an increasingly important role in our day-to-day lives. And while the way your aging loved ones approach technology may be dramatically different than your teenage kids, their lives are likely already very dependent on tech that works and that they can use comfortably. Plus, if you want to get the benefit of some of the new age tech innovations, you will need to have functioning technology infrastructure in the home of your aging loved one. Furthermore, it's unlikely your aging loved ones can set up or maintain much of this technology. So having an answer for the "technology support" question is essential for many age-in-place plans.

 

While many in the recent past may have assumed old people can't use technology, that has changed and fast. For many, a tablet or smartphone is their connection to entertainment, news, learning, and social connection. At the same time, if you've tried to provide tech support to an aging loved one, you may have discovered a special kind of frustrating. What may seem obvious and easy for you about your iPhone, or wifi, or whatever the tech topic, may prove absolutely confounding for your aging loved one. And that's not because they have cognitive deficits, but more a function of life experience.

 

In some cases, you may discover that the grandkids are the best ones to help their grandparents—particularly if they have temperaments and inclinations to help on the terms that work for grandpa or grandma. This can be a wonderful way to involve younger generations in the lives of their elders—that also provides a context for relationships, connections and sharing. You know you've hit pay dirt when a grandchild asks, "Grandpa, what was it like before cell phones?"

 

But even with the most tech savvy and patient members on your KareTeam, you may want to find services to assist with the technology in the home of your aging loved one.

Technology
Support

Technology Training for Seniors

Technology training designed specifically for older adults has become more widely available and can transform a frustrating experience into an empowering one. These programs typically feature slower pacing, hands-on practice, larger print materials, and instructors who understand the unique learning needs of seniors. The best training approaches focus on real-life applications that matter most to older adults—like video calling with grandchildren, managing online banking safely, or using telehealth services. Many seniors thrive when learning in peer groups where they can ask questions without feeling rushed or judged, and where the curriculum builds on their existing knowledge rather than assuming they have none. You can find excellent technology training through your local senior center, public library, or community college, many of which offer free or low-cost classes specifically for older adults. National organizations like AARP, SeniorNet, and Older Adults Technology Services (OATS) provide both in-person and online learning opportunities through their Senior Planet program. Many Apple Stores offer free "Today at Apple" sessions with specialized support for seniors, while some cellular providers host workshops specifically for older customers. Don't overlook faith communities and retirement communities, which increasingly offer tech support groups or buddy systems. For one-on-one assistance, consider services like Candoo Tech that is specifically set up to provide support for aging people.

Internet Access Programs

For many older adults, the cost of internet service can be a significant barrier to staying connected in our increasingly digital world. Fortunately, several programs now exist specifically to help seniors access affordable internet. The federal Affordable Connectivity Program (ACP) provides eligible low-income households, including many seniors, with a discount of up to $30 per month toward internet service. Many major internet service providers also offer their own senior discount programs or low-cost options for older adults who qualify based on age and income requirements. For veterans, additional internet subsidy programs may be available through the VA. These programs typically provide reliable broadband connections sufficient for video calls with family, telehealth appointments, and everyday online activities. Beyond traditional home internet, several community-based solutions help seniors get online. Many public libraries offer free Wi-Fi, computer access, and even hotspot lending programs where seniors can borrow portable internet devices. Senior centers and retirement communities increasingly provide residents with free Wi-Fi in common areas or throughout their facilities. For seniors with limited mobility, programs like Tech Goes Home and EveryoneOn help identify subsidized internet options and sometimes provide equipment like tablets with built-in cellular connectivity. Some nonprofit organizations partner with cellular providers to offer seniors free or heavily discounted tablets with data plans included, particularly for those who qualify for Medicaid or SNAP benefits. When exploring options, start by contacting your Area Agency on Aging, which can direct you to local internet access programs specifically available in your loved one's community.g people.

Technology Setup & Support Services for Seniors

Professional technology setup and installation services designed for older adults offer a comprehensive approach that goes far beyond what standard tech support provides. These specialized services begin with an in-home assessment to understand your loved one's specific needs, abilities, and living environment before recommending appropriate solutions. Technicians trained to work with seniors take time to properly install and configure devices—from setting up Wi-Fi networks with strong passwords to configuring tablets with larger text and simplified interfaces. The best services ensure everything works together seamlessly, creating labeled instructions with large print, color-coding important buttons, and removing unnecessary features that might cause confusion. Many providers offer package deals that include both initial setup and ongoing maintenance, giving families peace of mind that their loved one's technology will continue functioning properly over time. BestBuy and their Geek Squad is also a valuable resource, with technicians who come to your loved one's home install, configure and setup a range of technologies. And given the emphasis of BestBuy Health on aging and wellness related technologies, they can offer an integration set of technologies and services appropriate for aging in place. Ongoing technology support specifically tailored to seniors provides the critical safety net that keeps digital connections reliable. These services typically offer multiple support channels—including phone help lines with extended hours, remote troubleshooting capabilities, and in-person visits when needed. Many feature dedicated support representatives who build relationships with their senior clients, eliminating the frustration of explaining issues to different technicians each time. Look for services that provide regular "tech check-ups" to proactively address potential problems before they cause disruptions, along with patient retraining when needed. Companies like Candoo Tech, and Senior Savvy specialize in senior technology support, while some local computer repair shops offer senior-specific service packages. Many senior living communities now partner with technology support providers to offer residents discounted access to these essential services, recognizing that reliable technology has become as fundamental to quality of life as other utilities.

Remote Monitoring Systems

Remote monitoring technologies offer families a balanced approach to supporting independent living while maintaining awareness of their loved one's wellbeing. These systems range from basic to comprehensive, allowing families to tailor monitoring to their specific needs and concerns. Entry-level solutions include motion sensors that detect daily activity patterns, smart medication dispensers that track adherence, and door sensors that note entries and exits. More advanced systems integrate multiple sensors throughout the home to build a complete picture of daily routines, using artificial intelligence to learn normal patterns and alert caregivers to meaningful deviations—like unusual nighttime wandering, missed meals, or extended time in the bathroom that might indicate a fall. These passive monitoring approaches respect dignity by providing safety oversight without intrusive cameras or requiring the older adult to wear or interact with devices. For seniors with specific health concerns, specialized remote monitoring options include smart watches with fall detection and emergency response, continuous glucose monitors that share readings with family members, and telehealth platforms that regularly collect vital signs. Voice-activated emergency systems have evolved beyond the traditional "I've fallen" pendants to include smart speakers that can call for help on verbal command. For families concerned about cognitive issues, location tracking devices provide peace of mind regarding wandering, while smart stove monitors can prevent cooking accidents. The most effective remote monitoring approaches combine appropriate technologies with professional monitoring services that filter alerts, reducing false alarms while ensuring real emergencies receive immediate attention. When implementing any monitoring system, the key is finding the right balance between safety and independence—involving your loved one in the decision-making process and being transparent about what information is being collected and shared.

Telehealth Platform Support

One of the rapidly emerging innovations in healthcare is telehealth as an alternative to a trip to a doctor’s office or healthcare facility. What’s more, telehealth platforms have become invaluable tools for older adults who wish to remain in their homes while aging. These digital healthcare services connect your loved one with medical professionals through secure video calls, eliminating the need for exhausting trips to the doctor's office. For many seniors with mobility challenges, chronic conditions, or those living in rural areas, telehealth provides convenient access to routine check-ups, medication management, and even urgent care consultations. Family caregivers can participate in these virtual appointments too, helping to ensure important health information is understood and proper follow-up occurs. Not all healthcare providers or care systems have telehealth available. If your loved one’s provider does, they will likely offer it as an alternative to in-person visits. Of course, you can always ask if this is an option. When incorporating telehealth into your loved one's care plan, consider starting with a simplified setup that matches their comfort level with technology. Many telehealth platforms now offer user-friendly interfaces specifically designed with older adults in mind, featuring larger text, simplified navigation, and clear instructions. In any case, you will need to have an adequate internet connection, the appropriate technology on your end—such as a tablet or computer— and the ability for your aging loved one to use the technology. While you can join a telehealth session remotely, you may want to consider having a team member there with your aging loved one for at least the first session or two in order to make sure they are successful with the platform. If an aging loved one has a bad experience, that can discourage any future use of this effective tool. And as always, you can use KareTeam to setup and track telehealth tasks and sessions with your team. Remember that telehealth isn't meant to replace all in-person care, but rather complement it by reducing unnecessary trips while maintaining regular contact with healthcare professionals. This balanced approach supports independence while ensuring health needs are addressed promptly.

Device Lending Libraries

Device lending libraries offer a practical solution for families exploring technology to support their aging loved ones without the financial commitment of purchasing new equipment. These programs, often available through local senior centers, public libraries, or healthcare organizations, allow caregivers to borrow and test various assistive devices—from medication reminders and fall detection systems to tablets pre-loaded with senior-friendly applications. This try-before-you-buy approach gives your loved one the opportunity to determine which technologies truly enhance their independence and comfort at home. Many lending libraries also provide basic training and setup assistance, making the introduction to new technology less overwhelming for both seniors and their caregivers. Again, a device lending option can help you make informed decisions about which technological supports might best complement your loved one's aging-in-place plan.

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