Privacy Policy
PRIVACY POLICY
KareTeam
Last Updated: August 28, 2025
1. INTRODUCTION
Welcome to KareTeam ("we," "our," or "us"). We understand the sensitive nature of information related to aging loved ones and their caregivers. This Privacy Policy explains how we collect, use, protect, and share information obtained through our website and services. Our commitment to privacy reflects the trust families place in us during vulnerable times.
2. INFORMATION WE COLLECT
We collect information about both caregivers and care recipients:
Caregiver Information:
- Full name and contact details (email, phone, address)
- Relationship to care recipient
- Caregiving responsibilities and schedule
- Support needs and preferences
- Account credentials
- Payment information (if applicable)
Care Recipient Information:
- Full name, age, and contact information
- Medical conditions and health status
- Care needs and preferences
- Medical history relevant to care planning
- Living arrangements and accessibility requirements
- Emergency contacts
Automatically Collected Information:
- IP address and device information
- Browser type and settings
- Website usage patterns
- Application usage patterns
- Cookies and similar technologies
- Geographic location (general)
3. HOW WE USE YOUR INFORMATION
We use the information collected to:
- Create and manage user accounts
- Provide personalized care recommendations and resources
- Connect caregivers with appropriate services
- Send relevant communications about aging services
- Process payments and maintain records
- Improve our website, application, and services
- Conduct research to enhance aging care (using anonymized data)
- Comply with legal and regulatory requirements
4. LEGAL BASIS FOR PROCESSING SENSITIVE INFORMATION
We process health and medical information based on:
- Explicit consent provided during registration
- Legitimate interests in providing appropriate care recommendations
- Compliance with legal obligations related to elder care
- Protection of vital interests in emergency situations
5. INFORMATION SHARING AND DISCLOSURE
We may share information with:
- Healthcare providers and service partners directly involved in care (with consent)
- Payment processors for billing purposes
- Legal authorities when required by law or to protect someone's safety
- Business partners who have agreed to maintain confidentiality
- In connection with a business transfer or acquisition
We will never sell personal information to third parties for marketing purposes.
6. SPECIAL PROTECTIONS FOR HEALTH INFORMATION
Information about health conditions, medications, and care needs is treated with additional safeguards:
- Access is restricted to authorized personnel
- Transmission is encrypted using industry-standard methods
- Storage follows healthcare industry security protocols
- Retention is limited to the period necessary for care provision
- Disclosure follows consent-based protocols except in emergencies
- All personally identifiable information will be anonymized before any use of AI or related technologies
7. DATA SECURITY
We implement comprehensive security measures including:
- Encryption of sensitive personal information
- Regular security assessments and updates
- Staff training on privacy and security protocols
- Access controls and authentication requirements
- Incident response procedures
- Physical safeguards for our systems
8. YOUR RIGHTS
You have the right to:
- Access personal information we hold about you or your loved one
- Correct inaccurate or incomplete information
- Request deletion of information (subject to legal retention requirements)
- Restrict certain processing activities
- Data portability (receive data in a usable format)
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
9. SPECIAL CONSIDERATIONS FOR CARE RECIPIENTS WITH DIMINISHED CAPACITY
For care recipients with cognitive impairments or diminished capacity:
- Information is collected from authorized representatives or legal guardians
- Verification procedures confirm the authority to provide consent
- Additional protections are implemented to prevent misuse
- Decision-making protocols respect dignity and autonomy to the extent possible
10. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to:
- Remember user preferences and settings
- Understand how our website is used
- Improve navigation and user experience
- Personalize content based on needs
- Secure user accounts
You can manage cookie preferences through your browser settings.
11. RETENTION OF INFORMATION
We retain personal information for:
- The duration of service provision
- Periods required by healthcare regulations
- Time needed for potential legal claims
- As required by elder care quality standards
After these periods expire, information is securely deleted or anonymized.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Significant changes will be communicated through:
- Email notifications to registered users
- Prominent notices on our website
- Updated "Last Updated" date
13. CONTACT US
For questions about this Privacy Policy or to exercise your rights, please contact:
KareTeam