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Refund Policy

Introduction

Thank you for subscribing to KareTeam, a subscription-based online software solution designed to help family caregivers manage age-in-place care for their aging loved ones. This Refund Policy outlines the terms and conditions regarding refunds for our subscription services.

 

Subscription Payments

  1. Our service is offered on a subscription basis with [monthly/quarterly/annual] payment options.

  2. Subscription fees are charged at the beginning of each billing period.

  3. Payment methods accepted include credit cards, debit cards, and [other payment methods].

  4. Prices are subject to change with notice provided at least 30 days in advance of any price increase.

 

Free Trial Period

  1. New users may be eligible for a free trial period.

  2. No payment will be collected during the free trial period.

  3. You will be notified before your free trial expires.

  4. If you do not cancel before the end of your free trial, your subscription will automatically begin and you will be charged the applicable subscription fee.

  5. No refund is provided for the initial subscription period if you fail to cancel during the free trial.

 

Cancellation Policy

  1. You may cancel your subscription at any time through your account settings or by contacting our customer support.

  2. Cancellation will take effect at the end of your current billing period.

  3. You will continue to have access to the service until the end of your current billing period.

  4. No partial refunds are provided for unused portions of the current billing period when you cancel.

 

Refund Eligibility

 

Eligible for Refund:

  1. Technical Issues: If you experience persistent technical issues that significantly impair your ability to use our service, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a prorated refund for the affected period.

  2. Billing Errors: If you have been incorrectly charged or double-billed, we will refund the incorrect or duplicate charge.

  3. Service Unavailability: If our service experiences significant downtime (exceeding 24 consecutive hours) not caused by scheduled maintenance, you may be eligible for a prorated refund for the affected period.

  4. Annual Subscription Cancellation: If you have paid for an annual subscription and wish to cancel within the first 30 days, you may be eligible for a prorated refund for the unused months.

 

Not Eligible for Refund:

  1. Cancellation after the free trial period has ended.

  2. Unused time on your subscription when you cancel mid-billing cycle.

  3. Dissatisfaction with service features that were accurately described at the time of purchase.

  4. Changes in personal circumstances or care needs.

  5. Violations of our Terms and Conditions resulting in account termination.

 

Refund Process

  1. To request a refund, please contact our customer support at [email address] or [phone number].

  2. All refund requests must include:

    1. Your account information

    2. Reason for the refund request

    3. Date of the charge

    4. Any relevant documentation supporting your request

  3. Refund requests will be reviewed within [5-7] business days.

  4. Approved refunds will be processed using the original payment method, unless otherwise specified.

  5. Refunds may take [7-14] business days to appear on your statement, depending on your financial institution.

 

Subscription Upgrades and Downgrades

  1. If you upgrade your subscription plan, the new rate will be charged immediately, and your billing cycle will reset.

  2. If you downgrade your subscription plan, the new rate will take effect at the beginning of your next billing cycle.

  3. No refunds are provided for the difference when downgrading mid-billing cycle.

 

Account Termination

  1. We reserve the right to terminate accounts that violate our Terms and Conditions.

  2. In cases of account termination due to violations, no refunds will be issued.

 

Special Circumstances

  1. In the event of the care recipient's passing, we offer compassionate cancellation with a prorated refund for the unused portion of the current billing period. Documentation may be required.

  2. For caregivers experiencing financial hardship, please contact our customer support to discuss potential options.

 

Changes to Refund Policy

  1. We reserve the right to modify this Refund Policy at any time.

  2. Changes will be effective upon posting to our website.

  3. Significant changes will be communicated via email to all active subscribers.

 

Contact Information

 

If you have any questions about our Refund Policy, please contact our customer support:

    •Email: info@kareteam.com]

    •Phone: [phone number]

    •Hours of operation: 9-5 weekdays

 

Last Updated: April 10, 2025

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